Candle FAQ
Lux candles are made in Des Arc, Arkansas from a blend of the highest quality, fully-refined paraffin and vegetable waxes. Formulated to deliver a high concentration of 15% fragrance oil for exceptional lasting aroma and burn time of 8-10 hours per ounce with a single wick. Lux Fragrance candles utilize premium tempered glass intended specifically for candle use and cotton wicks with zinc cores.
Contact us at 866-475-4589 or email at customerservice@guessncompany.com for any of your customer service needs.
For wholesale access requests or assistance contact us via email at wholesale@lux-fragrances.com
Frequently Asked Questions and Troubleshooting Tips
Q: What type of wax is used in LUX candles?
A: LUX uses a proprietary blend of the finest quality, fully-refined paraffin and vegetable waxes as these waxes retain a higher fragrance load than soy candles. While soy candles are known as “greener” in the candle market they tend to release an odor that is difficult to mask and cannot hold the amount of fragrance as LUX paraffin and vegetable wax candles. LUX candles are formulated to layer oils in an innovative method, flooding the home with unadulterated fragrance.
Q: What type of wick is used?
A: LUX uses cotton wicks with zinc cores at varying levels of thickness depending on the size of the candle.
Q: What is the expected burn time?
A: When properly burned, the burn time on a Lux single wick candle is 8-10 hours per candle ounce. This is twice as long as most other candles on the market and the fragrance lingers long after the candle has been extinguished.
For example, a 10 ounce candle will burn for a minimum of 80 hours. For a three-wick dough bowl, it’s 30 hours due to multiple wicks burning a set amount of wax. Five-wick dough bowl candles burn for 40-50 hours as long as the wicks are maintained to less than 1/4” at all times. The shorter the flame, the longer the burn time.
Q: What is meant by “highly fragranced candle?”
A: Most scented candles on the market contain between 3% and 6% fragrance oils while LUX candles contain between 12% and 15% fragrance oils. The higher percentage of oil is what allows LUX candles to quickly flood a room with a fragrance that lingers for hours.
Q: What causes candles to smoke?
A: All highly fragranced candles will smoke if the candle is not properly maintained while burning. By simply keeping your wick trimmed to a short 1/4 inch length you will avoid smoking and black residue on the side of the glass. Proper maintenance will also increase your burn time and preserve the purity of the fragrance.
Q: My candle has burned a hole down the middle and will not relight. How did this happen and can it be fixed?
A: A hole may form if the candle has been repeatedly extinguished before the wax has liquefied all the way across the top layer. LUX candles must be burned for at least 3 to 4 hours to allow the wax to completely liquefy across the top. If you burn the candle for only a short period each day, you will create a ring or small well of wax that does not extend to the edge of the glass. Over time, this will burn a hole down the middle of the candle. To repair the candle, use a spoon to remove the wax until the wax level is at least a 1/4 inch below the wick. If you plan to burn the candle longer than 3 to 4 hours, just trim the wick and relight.
Q. Can I send my order as a gift to a different address and include a personal note?
A. Yes! You can add a gift note in the order notes section when you view your cart. The message will be included on the packing slip with your order and will not show any pricing. You can ship directly by entering a ship-to address for the recipient at checkout.
- As with any candle, never leave a burning candle unattended.
- To enjoy maximum burn time keep wicks trimmed to less than 1/4” at all times. The shorter the flame, the longer the burn time.
- Burn 3-4 hours allowing the wax to liquefy across the top. Extinguish. Allow wax to cool. Trim the wick to less than a 1/4”. Relight.
- Do not burn up all of the wax in the bowl or burn down to the exposed wood. Simply use a spoon to remove any remaining residue.
- Do not burn candles in a draft. It is unsafe and can also cause the candles to burn unevenly.
- Place candles on a hard, flat surface or tray that will not be damaged by heat, flame, smoke and/or if the glass or bowl breaks and the wax leaks or spills.
- Do not burn candles near furniture, drapes, carpet, paper or anything that could catch fire or be damaged if the candle cracks or breaks due to heat, smokes or catches fire.
- With wooden dough bowls, when the candle ends, wash the bowl with liquid soap, let dry and your bowl is ready to be repurposed for a catch-all tray, planter, etc...